Refund & Return Policy
eBookHunt Digital Books & Products - Transparent & Clear Guidelines
⚠️ IMPORTANT NOTICE: All products purchased from eBookHunt are digital in nature and are NON-REFUNDABLE once downloaded or delivered. Please read this policy carefully before completing your purchase. By purchasing any product from eBookHunt, you acknowledge and accept the terms outlined in this Refund & Return Policy.
Understanding Our Policy
At eBookHunt.online, we believe in transparency and clear communication with our customers. This Refund & Return Policy is designed to explain our approach to digital product sales, the non-refundable nature of our products, and the limited circumstances under which we offer support or replacement.
Unlike physical products that can be returned or exchanged, digital products cannot be "returned" in the traditional sense once they've been delivered to your email or account. This is standard practice across the digital publishing, software, and e-learning industries.
What Products Are Covered?
This Refund & Return Policy applies to ALL digital products purchased from eBookHunt, including:
- 📚 Digital eBooks & Novels (PDF, EPUB, Flipbook formats)
- 📖 Children's Books & Educational Materials (Interactive & Standard)
- 🎨 Comics & Graphic Novels (Digital formats)
- 🔧 WordPress Plugins & Themes (Licensed software)
- 🎯 Website Templates & Designs (HTML, CSS, and customizable)
- 📅 Digital Calendars & Planners (Printable & Electronic)
- 🎨 Canva Templates & Design Resources (Editable designs)
- ⚙️ Digital Tools & Resources (All formats and applications)
- 📊 Any Other Digital Products delivered electronically
Once you have received, accessed, or downloaded any digital product from eBookHunt, it becomes your property and cannot be refunded under any circumstances. This is irreversible. Please ensure you are satisfied with your purchase BEFORE confirming your order.
Non-Refundable Policy
Why Digital Products Are Non-Refundable:
Digital products have unique characteristics that make them fundamentally different from physical goods. Here's why refunds aren't offered:
- Instant Delivery & Immediate Access: Once delivered, there's no way to "reclaim" the digital content. Unlike a book you can return to a store, digital files are instantly available for use.
- No Inventory Loss: Digital products don't deplete inventory when sold. The product remains the same whether one person or one million people purchase it.
- Unrestricted Usage: There's no way to prevent you from using, copying, or sharing the digital product after purchase. Refunding would mean we lose the sale without retrieving the product.
- Industry Standard: All major digital platforms (Amazon Kindle, Apple Books, Google Play Books, WordPress.org, Envato, Gumroad) maintain non-refundable policies for digital products for the same reasons.
- Prevention of Fraud: Non-refundable policies protect against refund fraud, where customers purchase, download, and then request refunds.
💡 UNDERSTAND BEFORE YOU BUY: When you click "Purchase," you're making a final transaction. Once the product is in your hands (via download or email delivery), the sale is complete and irreversible. There are no exceptions to this rule.
Limited Exceptions & Support
While all purchases are non-refundable, eBookHunt offers exceptional customer support in specific circumstances. We distinguish between "refundable" situations and "replacement/support" situations:
Scenario 1: Broken Download Link or File Delivery Failure
🔗 If Your Download Link Doesn't Work
If you're unable to download your product due to a broken link, corrupted file, or server error on our end, we will provide you with an alternative download link or email the product directly.
This is NOT a refund—it's a replacement of the same product.
Response Time: 24-48 hours via email or WhatsApp
Scenario 2: Wrong Product Delivered
❌ If You Received the Wrong Product
If our system error resulted in you receiving a different product than what you paid for, we will immediately send you the correct product at no additional charge.
This is a correction of order fulfillment, not a refund.
Response Time: 24-48 hours
Scenario 3: Payment Processing Error
💳 If You Were Double-Charged
In rare cases where the payment gateway (Razorpay) processes your transaction twice or multiple times, we will issue a refund for the duplicate charges.
This applies only to duplicate transactions within 48 hours of original purchase.
Response Time: 24-48 hours | Refund Processing: 3-5 business days
Scenario 4: Technical Issues After Download
🛠️ If the Product File Is Corrupted or Damaged
If you download the file and discover it's corrupted, incomplete, or non-functional due to our error, we will provide you with a fresh, working copy.
You must report this within 72 hours of purchase with proof (screenshots, error messages).
Response Time: 24-48 hours
What We Do NOT Refund
| ❌ Situations We Cannot Refund | 💭 Reason |
|---|---|
| Change of Mind - "I don't want it anymore" | Product has been delivered and is now your property |
| Product Not As Expected - "It wasn't what I thought it would be" | Detailed product descriptions and previews are available before purchase. You had the opportunity to review |
| Poor Quality or Low Satisfaction - "I don't like the content" | All products are accurately described. Subjective satisfaction is not grounds for refund |
| Unable to Use the Product - "I don't know how to use it" | Support is available through email and WhatsApp. Instructions are provided with most products |
| Purchasing for Someone Else - "They didn't want it" | You made the purchasing decision. It's your responsibility to verify before buying for others |
| Accidental Purchase - "I didn't mean to buy this" | You confirmed and completed the checkout process. No refunds for user error |
| Expired Discount/Coupon - "I wanted a lower price" | Prices are clearly displayed at checkout. No adjustments after purchase |
| Technical Incompatibility - "It doesn't work on my device" | System requirements are listed. You're responsible for checking compatibility before purchase |
| Unauthorized Purchase - "Someone else bought this with my card" | Please contact your bank/payment provider immediately. eBookHunt can assist with investigation |
| Desire for Upgrade/Different Version - "I want a premium version instead" | Upgrades may be available for a fee. No refund applies to the original purchase |
How to Report Issues & Request Support
If you believe you fall into one of the limited exception categories above, please contact our support team immediately:
📧 Primary Contact Methods
Send detailed information about your issue including:
- Your order number/transaction ID
- Date of purchase
- Product name
- Clear description of the problem
- Screenshots or error messages (if applicable)
Email: howdy@ebookhunt.online
For urgent issues requiring immediate assistance, message us on WhatsApp. Include the same information as above.
WhatsApp Number: +91 88861 55491
Response typically within 24 hours
Use our website contact form to submit your issue. Include as much detail as possible.
Form: Visit Get In Touch Page
eBookHunt
Piler, Annamayya District
Andhra Pradesh, India
Support Response Timeline
📅 Standard Support Response Time
- Immediate Issues (Broken Links): 24-48 hours - Replacement link provided
- Corrupted Files: 24-48 hours - New file delivered
- Wrong Product: 24 hours - Correct product sent immediately
- Payment Issues: 24-48 hours - Investigation initiated
- General Inquiries: 48 hours - Full response provided
- Refund Processing (If Approved): 3-5 business days - Credited to original payment method
Payment Gateway & Security
🔐 Payment Processing:
All purchases at eBookHunt are processed through Razorpay, a secure and PCI-DSS compliant payment gateway. Your financial information is protected with enterprise-grade encryption.
⚠️ Payment Issues:
If you experience any payment problems (failed transactions, duplicate charges, unauthorized transactions), please contact us immediately at howdy@ebookhunt.online with your transaction details. We will investigate and work with Razorpay to resolve the issue.
🛡️ Dispute Resolution:
If a payment dispute is filed with your bank or payment provider, we will cooperate fully with the investigation. However, this may result in account suspension pending resolution.
Frequently Asked Questions About Our Return Policy
A: No. All products are thoroughly described before purchase, and many include preview pages or samples. Once downloaded, the product is yours permanently and cannot be refunded due to subjective satisfaction. Our detailed product descriptions help you make informed decisions.
A: Unfortunately, accidental purchases cannot be refunded. The checkout process requires multiple confirmations. However, contact us immediately within 1 hour of purchase and we may be able to help in rare cases, depending on whether the product has been accessed.
A: Each product lists its system requirements and compatibility information. You're responsible for checking these before purchasing. However, if there's a genuine technical issue on our end, we'll provide support to help you resolve it or provide an alternative format.
A: Every product page includes: detailed description, features, format information, system requirements, preview images, and sample content where applicable. Read everything carefully before purchasing.
A: Contact us immediately with your transaction IDs. If the duplicate charge is confirmed within 48 hours, we'll process a refund for the second charge within 3-5 business days through Razorpay.
A: Absolutely! This is the only situation where we provide replacement delivery at no charge. Send us your order details and we'll send you a working download link or email the product directly within 24-48 hours.
A: Yes. If your download link expires before you could download the product, contact us with your order number and we'll provide a fresh link or email the product directly at no charge.
A: We provide free technical support via email and WhatsApp. Send us your question or issue and we'll guide you through using the product. Most products include documentation and instructions.
A: No. Prices change frequently based on promotions and sales. You purchased at the price displayed at checkout. No retroactive discounts or refunds apply to previous purchases.
A: Yes. All transactions are processed through Razorpay with PCI-DSS compliance. Your card data is encrypted and never stored on our servers. Your bank's fraud protection also applies to all transactions.
A: If you file a dispute/chargeback with your bank, we'll cooperate with the investigation. However, your account may be suspended and you may be required to return all digital products (which is technically difficult), potentially resulting in account ban.
Pre-Purchase Checklist
Before clicking "Buy," make sure you've verified:
- Product Format: Is this the file format you need (PDF, EPUB, Flipbook, etc.)?
- System Requirements: Does it work on your device and operating system?
- Content Preview: Have you reviewed the preview pages and sample content?
- Product Description: Does it match what you're looking for?
- Price & Discounts: Are you paying the correct amount? Have discounts been applied?
- Licensing Rights: Have you read the license terms (personal use vs. commercial use)?
- Correct Email Address: Is your email correct? This is where the product will be delivered
- Policy Acceptance: Do you understand and accept this non-refundable policy?
Related Pages
For more information about eBookHunt and our policies, please visit:
eBookHunt is committed to providing high-quality digital products and exceptional customer support. This non-refundable policy is standard across the digital publishing, software, and e-learning industries because digital products cannot be physically returned or "unsold" once delivered.
We stand behind our products and are here to help troubleshoot any genuine issues. If you have concerns about a purchase, contact us before buying and we'll be happy to discuss your needs.
Refund & Return Policy — Last Updated: December 2025
This policy applies to all purchases from eBookHunt.online and is subject to change at any time. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the updated policy.
For Questions: howdy@ebookhunt.online